Clearinghouses and Information Centers

Circle collects, manages, and disseminates health and social services information through the management and operation of call centers and information clearinghouses. Circle staff lend their impressive subject-area knowledge, research skills, and bilingual capabilities to provide technical assistance to clients and customers—from high-level Government officials, scientists, and researchers to the general public.

Circle offers a full range of information management capabilities, including:

• Operating and staffing call centers
• Referring callers to additional organizations and resources
• Managing toll-free telephone hotlines
• Conducting research and providing custom inquiry responses
• Providing standard responses and processing requests for publications
• Promoting and marketing clearinghouse and information center products and services
• Producing bibliographic resources and educational materials
• Designing and maintaining bibliographic and other large-scale and complex databases
• Performing literature reviews and developing recommendations for educational materials targeting specific U.S. populations
• Designing, developing, and managing exhibit programs
• Developing, implementing, using, and managing automated mailing lists
• Managing warehouse, distribution, and inventory services
• Using an integrated clearinghouse database system to process orders, track inquiries and resources, manage inventory, and maintain mailing lists
• Developing and designing educational and promotional materials (see our Portfolio)
• Applying the most current Government guidelines, such as Section 508 directives, to ensure electronic and information technology is accessible to all users, regardless of disability
• Developing market research studies
• Producing reports that analyze patterns of customer use and materials distribution
• Managing library and reading-room collections
• Preparing and sending broadcast e-mails
• Producing summary reports and detailed analyses.